total: $0.00
  • support@kushheaven.org

FAQs

Is the use of cannabis legal in my area?

The legality of cannabis varies depending on your location. It's important to research and understand the local laws and regulations in your area to determine whether the use of cannabis is legal.

What are the legal age limits for cannabis?

The legal age limits for cannabis may vary by region or jurisdiction. In most places, there are age restrictions in place to regulate access to cannabis. Be sure to check with local authorities to find out the specific age requirements.

Can I consume cannabis in public places?

Consumption of cannabis in public places is subject to local laws and regulations. Many areas have restrictions on public consumption, and it's essential to know and follow these rules to avoid legal issues.

Are there quantity limits for cannabis possession?

Yes, there are often legal limits on the quantity of cannabis that an individual can possess at any given time. These limits can vary, so it's crucial to understand and adhere to local regulations.

What are the penalties for violating cannabis regulations?

Penalties for violating cannabis regulations can range from fines to more severe legal consequences, including criminal charges. It's important to be aware of the potential penalties to avoid legal issues.

Can I transport cannabis across state or national borders?

The transportation of cannabis across borders is subject to strict regulations. It's important to check the specific laws and requirements for transporting cannabis from one jurisdiction to another, as violations can lead to legal complications.

Are there restrictions on advertising cannabis?

Many regions have regulations on the advertising and promotion of cannabis. These restrictions are in place to ensure responsible marketing and to protect consumers. Be sure to comply with local advertising laws and guidelines.

How can I stay informed about the latest legal updates regarding cannabis?

Staying informed about legal updates is crucial. You can keep up-to-date by regularly checking official government websites, seeking legal counsel, or consulting local authorities for the most accurate and current information on cannabis regulations.

Can I grow or produce my own cannabis?

The ability to grow or produce your own cannabis depends on local regulations. Some areas allow personal cultivation, while others have strict restrictions. Check with local authorities to determine if personal production is permitted.

How can I report illegal cannabis or violations?

If you come across illegal cannabis or violations of regulations, it's important to report them to the appropriate authorities. Contact your local law enforcement or regulatory agencies to report any concerns or violations.

What products are available to customers in Kush Heaven?

Americans, aged 21 years and older, can purchase dried cannabis flower, pre-rolls, edibles (soft chews, chocolates, cookies, mints, beverages), extracts (both ingestible {oils and capsules} and inhalable {vape cartridges, shatter, wax}), and cannabis accessories Kush Heaven Store and online.

Who ensures the safety of the products in Kush Heaven Cannabis Stores?

All cannabis products undergo laboratory testing at licensed testing facilities as per Health Canada safety standards. Approved non-medical cannabis products will be safely transported to the LDB’s warehouse by appropriately regulated transport agents before they are distributed to both the public and private retail stores.

What’s a strain?

Strains are different varieties of cannabis that each come with their own unique array of cannabinoids and terpenes. Different strains may result in a different experience, depending on a number of factors.

What are cannabinoids?

Cannabis contains hundreds of chemical substances. More than 100 of these are known as cannabinoids, including tetrahydrocannabinol (THC) and cannabidiol (CBD), that are made and stored in the plant's trichomes.

Why do amounts of THC in a product sometimes change?

Total cannabinoids in a particular strain can differ slightly from one batch to the next, depending on a number of factors. It's important to remember that cannabis is a plant and it is common for some variability to occur.

I don't want to smoke cannabis. Are there other ways to use it?

Yes, other ways to use cannabis include cannabis oil products, including sublingual oils (placed under the tongue), capsules, topicals, and edibles (including soft chews, mints, and beverages).

How do I store my cannabis after I've purchased it?

Store your cannabis in sealed container in a cool dark place, in a locked, child-proof container away from children, teens, and pets.

Are there any shipping restrictions?

Products can only be shipped to an address within the US and Canada, and recipients must have government-issued ID with proof of age to receive the order. Canada Post will not deliver vaporizers containing lithium ion batteries to approximately 20 postal codes that may require air freight. Customers located within

What is the cost of shipping?

Shipping rates are offered based on how far you are from our location applicable taxes, per order.

How do I track my order?

You will receive a shipping confirmation email with a tracking number and link to the Canada Post website. Please note that it can take up to 30 minutes after you receive your Shipping Confirmation email to begin seeing tracking updates.

When will my order be delivered?

Customers will receive their orders within one to four business days via Canada Post. Find out how long your delivery will to take to reach you, based on your location Please note that any orders placed on Fridays, Saturdays, and Sundays will not leave for delivery until Monday, due to pick-up schedules.

What if I am not home to collect my order?

If home delivery is not possible, there will be instructions left about how to retrieve your order. For deliveries, another adult who is 21 years or older may accept delivery of your order after producing valid ID. If an adult over 21 is not home at the time of delivery, your package will be taken to a secure location, and you will receive a notice with pick-up instructions. You will need ID to show proof of address and prove you are 21 years or older.

What ID do I need to show to pick up my order?

You must be 21 years or older with two pieces of ID, one of which must either be issued by a government agency, or include your name, birth date, and picture. The second must include an imprint of your name, signature, and/or picture.

How do you ensure safe transportation of the products?

Products are packaged by licensed producers in a secure environment and are kept sealed throughout the distribution and sales process.

How do I order online?

Use our intuitive platform to select your preferred products. Then navigate to the shopping cart to pay for your purchase.

Can I edit my order?

You can edit your order any time before payment. If you want to edit your order after payment, you must cancel your purchase completely and then replace your order. Connect with our Customer Care Centre via our Contact page.

Can I cancel my order?

To request an order cancellation you must call the Customer Care Centre. The Customer Care Centre may or may not be able to cancel an order depending on the status of fulfillment. If the order is not cancellable, it will be shipped as ordered and you will be charged accordingly.

Is using cannabis bad for my health?

There are many short- and long-term effects from using cannabis including physical dependency and cannabis use disorder that may result from frequent use.

What should I do if I feel ill after consuming a product?

If you have any health issues after using cannabis, you should consult your healthcare provider.

Can I overdose on cannabis?

Overuse of cannabis may lead to many short and long-term health effects, including psychotic episodes characterized by paranoia, delusions or hallucinations.

Can I become dependent on cannabis?

Continued, frequent use can lead to a physical dependency and cannabis use disorder. You may be at a higher risk if you have a family history of mental illness or other types of mental disorders. If you or someone you know is worried about cannabis use, consult your doctor.

What are the risks of using cannabis if I'm pregnant or breastfeeding?

THC can be passed to a fetus or newborn through blood or breast milk. Cannabis use during pregnancy has been linked to lower birth weights and developmental effects in newborns. Since there is no known safe amount of cannabis to use during pregnancy or breastfeeding, the safest approach is to not use cannabis.

Will cannabis interact with my medication?

Combining cannabis with other medications can increase the overall effects. This could increase the risk of injury or harm, particularly with activities like driving. For more information on the interactions between cannabis and medications, consult your healthcare provider.

Can I touch the product before I buy it?

No, only cannabis consultants are permitted to handle the dried flower products to preserve the fresh quality of the cannabis.

Can I reserve a product online before I buy it in store?

No, but all store products are available for purchase via the website

What if the product I want is not available in store?

Visit our website to see if it is in stock online. All products featured in store (and more) are available for purchase via the website.

Can I pay for my online order when I pick it up?

No, payment must be paid at the time of ordering.

Can someone else pay for my order?

Yes, as long as the order is shipped within Kush Heaven. ID showing that the person is 21 years or older is required at the time of pick-up or delivery.

Are taxes included in my order? What are they?

Cannabis duty is added by the licensed producers and GST and PST are added at the point of checkout.

Can I pay with PayPal?

No, PayPal is not currently available as a payment method.

Will I be able to pay with Apple Pay?

No, Apple Pay is not currently available as a payment method.

How can I pay for my order in-store?

You can pay using Bitcoin or USDT crytocurrency, the services are provided by Bitpay and Kush Heaven

Where can I share my feedback?

Feedback can be shared via the product's review section or through the web form on our Contact page.

Who can I speak with if I have questions about my product?

visit our Contact page to connect with someone in our Customer Care Centre or use the live chat feature

How can I learn more about cannabis?

Cannabis duty is added by the licensed producers and GST and PST are added at the point of checkout.

Which is the best browser to use with this website?

We recommend using the most recent version of Google Chrome as other browsers such as Mozilla Firefox, Apple Safari, Microsoft Edge and Opera may encounter issues.

Do I need to create an account to make a purchase?

An account is not required to order online at Kush Heaven. You can access the site and order products as a guest but must be registered to place an order.

Who can I speak with if I have questions about my product?

visit our Contact page to connect with someone in our Customer Care Centre or use the live chat feature

How do I create an account?

Select Sign in or Create account (depending on the page you’re on), and you’ll then be directed to registeration page Follow the prompts to complete the registration process, and log in to access your account.

What are the advantages of creating an account?

Your shipping address will be securely stored, so you won’t be required to enter a shipping address each time you place an order. Creating an account also allows you to save multiple shipping addresses that you can chose from at check out, making it a faster, simpler process. You'll also be able to see your order history in one convenient location.

I can’t remember my password, what should I do?

When attempting to sign in, select ‘forgot your password?’ and follow the prompts. You'll need to reset your password. If you experience any issues, please contact the Customer Care Centre at the Contact page or use the live chat